Leadership & People
Captain the Experience
Develop the leadership habits that drive real team performance.
2 day workshop
Overview
Build self-awareness, lead with clarity and design an employee experience that drives performance and retention.
A comprehensive two-day leadership program that equips hospitality leaders, front and back of house, with the self-awareness, tools and frameworks to lead with confidence. Day One focuses on leading yourself and others. Day Two builds the systems and habits that sustain a high-performing employee experience.
What you will learn
- Build self-awareness and stay composed under pressure
- Communicate with clarity and structure across different situations
- Choose the right leadership style for the moment and the person
- Lead tough conversations without avoidance
- Design onboarding that builds clarity and early confidence
- Develop capability consistently through structured development plans
- Run disciplined 1:1s and set achievable, meaningful goals
- Apply corrective action and manage exits without surprises
Workshop structure
Two days. Two layers of impact.
Day 1
Lead yourself. Lead others.
- Self-awareness frameworks and how to apply them under real service pressure
- Communication structures for clarity in any conversation
- Reading the person and the moment to choose the right leadership approach
- Preparing for and leading difficult conversations with confidence
Day 2
Build the employee experience journey.
- Onboarding design, the structure, conversations and first 90 days
- Building capability development as a system, not a one-off
- The 1:1 framework that creates genuine accountability over time
- Performance management, corrective action and exits done well
Who this is for
Is this the right workshop for you?
Venue managers, duty managers, team leaders, head chefs, sous chefs and kitchen managers ready to move beyond task management and build genuine leadership capability. Also suited to senior operators who want to develop the people leaders around them.
Not sure this is the right Start?
Speak to us to find the right fit for your team.