Privacy Policy
Effective Date: March 2026
At Better Hospo, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By using our website and services, you agree to the terms outlined in this policy.
1. What Information We Collect
We only collect personal information that is reasonably necessary for our business functions.
The types of information we collect include:
● Information you provide voluntarily: When you book a consultation or service, submit a general inquiry via our contact form, or sign up for our newsletter, we may collect your name, email address, phone number, and/or business name.
● Non-personally identifiable information: We use Google Analytics to collect aggregated traffic and site behavior data. This includes information such as your browser type, device type, pages visited, and time spent on the site. This data is consolidated
and is not used to personally identify you.
2. How We Collect Information
We collect your personal information in two primary ways:
● Directly from you: When you fill out contact forms, booking requests, or newsletter signup forms on our website.
● Automatically: Through cookies and third-party tools like Google Analytics when you navigate and interact with our website.
3. How We Use Your Information
We collect your personal information for the following primary purposes:
● To respond to your direct queries, concerns, or booking requests.
● To provide you with the services or information you have requested.
● To send you marketing communications and newsletters (only if you have explicitly opted in).
● To analyze website traffic and user behavior (in an aggregated format) to improve our website and services.
4. Direct Marketing
If you choose to sign up for our email newsletter, you consent to receiving marketing communications from Better Hospo. We will use your name and email address for this purpose. You can opt out of receiving these communications at any time by clicking the “Unsubscribe” link at the bottom of our emails or by contacting us directly.
5. Disclosure of Personal Information
We respect your privacy and will not sell, rent, or trade your personal information to third parties.
We may disclose your personal information only in the following circumstances:
● To our trusted third-party service providers who assist us in operating our website or conducting our business (e.g., email marketing platforms), provided they agree to keep this information confidential.
● If required or authorized by Australian law, or to comply with a legal process.
6. Security of Your Information
We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorized access, modification, or disclosure. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure.
7. Accessing and Correcting Your Information
Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you and to ask for it to be updated or corrected. If you wish to access or correct your data, please contact us using the details below.
8. Privacy Complaints
If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us. We take privacy complaints seriously and will investigate the matter, responding to you in writing within a reasonable timeframe (usually 30 days). If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
9. Change of control or sale of assets
If there is a change of control in our business, or a sale or transfer of some or all of our business assets, we reserve the right, to the extent permitted by law, to transfer our user databases, including any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser, investor, or adviser in connection with such a transaction, provided that they agree to keep the information confidential.
We will only disclose information in good faith and where reasonably necessary in connection with any such change in control, sale, or transfer of business assets.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our website, and the “Effective Date” at the top will be amended accordingly.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at egor@betterhospo.com.au or via our main contact form.